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Ageism and Hospitality

Ageism and age discrimination in hospitality employment: issues, challenges and remedies.
Andrew Jenkins

This chapter from the Handbook of Human Resource Management in the Tourism and Hospitality Industries discusses the need for the Hospitality industry to embrace older workers and engage with the pervasive stereotypes that plague the workplace's ability to attract and train older workers. The chapter discusses the harmful stereotypes that exist and how these create unnecessary barriers to professional development and staff retention. This chapter is a must-read for any class that discusses the impact of discrimination on the success of the industry, particularly if you have a hard time finding resources that discuss ageism, as they are usually scarce. Read more here.

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