Updated: Oct 25, 2021
Embodied intersectionality and the intersectional management of hotel labour.
Gabriella Alberti and Francesco E. Iannuzzi
This article develops the notion of "intersectional management" in the hospitality industry. In making decisions between "back" and "front of house" employees, this article asks hospitality industry members to consider all aspects of an employee's worth. The article focuses specifically on the gendered and racialized aspects of tourism, and how this should affect hospitality management, but the concept applies to all social categorizations that an employee could identify within. In taking this further, the article also delves into the significance of employees' self-representation of internationalized stereotypes commonly found within the hospitality industry. While money isn't everything, the article does an excellent job of explaining the economic advantages of intersectionality. It also illustrates that an industry's success relies on an equitable framework of management. Access the article here.