Intercultural Challenges Facing the Hospitality Industry. Implications for Education and Hospitality Management.
Aleksandra Grobelna
What does the future of hospitality look like? Grobelna stresses the importance of intercultural communication as the most sought-after skill for hospitality employees and management. A broader understanding of how to communicate with people from diverse social backgrounds will improve both relationships with guests as well as employees. The article highlights ways to improve the industry as well as ways to improve education for industry professionals. Read the full article here!